
Human Systems Architect
A high-investment hospitality group suffered brand-killing 15-minute ticket times and operator churn. Owner and GM lacked operational insight, leading to chaotic environments and financial drain.
Audited invisible hierarchies, operational flow, and psychological friction. Identified lack of clear SOPs, inefficient ergonomic design, and misaligned responsibilities as root causes.
Re-engineered existing bar landscape and designed a human-behavior-centric SOP. This dramatically reduced stress and wasted movement, establishing clear responsibilities with zero new capital investment.
Achieved a 48-hour fix, tripling operator capacity and reducing ticket times from 15 minutes to 2-3 minutes. Halted operator churn and restored operational flow, demonstrating immediate and significant ROI.
High-profile actor, despite perfect look, was unable to deliver required performance due to a profound emotional block, risking a multi-billion dollar project.
Identified a direct parallel between the required performance and a traumatic personal experience. Standard "push through" methods were actively harming performance and safety.
Designed a self-tape studio to mirror the scene for psychological safety. Facilitated a process reminding the actor of their control, allowing full emotional release in a safe, guided manner.
Actor regained power over trauma, achieving authentic performance. Booked the role and experienced profound personal liberation, proving that true system redesign includes psychological architecture.
High-value Enterprise Sales team suffered severe pipeline decay and constant operator churn due to inefficient lead qualification and a hostile work environment.
Discovered manager's motivating passion lacked structural criteria for vetting leads, leading operators to low-value actions. This created social friction and wasted bandwidth.
Collaborated to distill complex sales criteria into a simple, actionable lead qualification framework. Re-architected CRM to highlight critical metrics, ensuring all actions were high-value.
Achieved a 48-hour fix, tripling operator capacity and reducing ticket times from 15 minutes to 2-3 minutes. Halted operator churn and restored operational flow, demonstrating immediate and significant ROI.
System Triage Group, LLC | (404) 480 2022 | [email protected]
System Triage Group, LLC. All rights reserved.

System Triage Group, LLC | (404) 480 2022 | [email protected]
System Triage Group, LLC. All rights reserved.

System Triage Group, LLC | (404) 480 2022 | [email protected]

System Triage Group, LLC. All rights reserved.